Getting Good Customer Feedback on Amazon

  Part of maintaining a successful storefront on the Amazon.com marketplace centers around having customers leave you positive feedback. Such feedback not only helps you when other customers see it but it also assists your store when it comes to overall product ranking for specific searches. In short, feedback will greatly affect your bottom line. There are a number of useful techniques for getting positive feedback. It can be at times rather tricky since things do happen and even when you provide a great customer experience and do everything right, anything can happen that is completely out of your control which can greatly anger the customer. The most common example is the postal service losing the package that was sent to the customer.

  What often happens when the order gets lost in transit is the customer complains, the seller apologizes and does their utmost to rectify the situation. Even so, sometimes a customer is not so forgiving and will simply leave negative feedback regardless of whether or not their non-receipt of the package was the sellers fault or not. All that matters is that they did not receive the order when they expected it. Especially in tough situations like these it is important to employ carious strategies to either get such negative feedback removed or better yet ensure that the negative feedback is not left by the customer in the first place.